The warranty period shall be 12 months from delivery of the new product to the first user. The date of delivery shall be documented by the submission of the original purchase documents, which must include the date of purchase and the designation of the product. All functional defects occurring within the warranty period, which are clearly the consequence of defects in production or materials, will be remedied free of charge. The remedy of defects shall not extend or renew the warranty period for the product. Damage attributable to natural wear and tear, incorrect treatment or misuse, failure to observe the operational instructions, unsuitable operating materials, excessive demand, use for unauthorized purposes, interventions by the customer or a third party or other reasons, for which REMS is not responsible, shall be excluded from the warranty.
Services under the warranty may only be provided by customer service stations authorized for this purpose by REMS. Complaints will only be accepted if the product is returned to a customer service station authorized by REMS without prior interference and in a fully assembled condition. Replaced products and parts shall become the property of REMS.
The user shall be responsible for the cost of shipping and returning the product.